FAQ

Reservations and Check-in / Check-out

Q. Do you offer any transportation service from and to the nearest station?
A. Yes, we do. 
Please see the time table as follows:
  • From Yamanashishi Station 2:05pm / 4:05pm
  • From Fruit Park Fujiya Hotel 9:15am / 11:15am

*It takes about 7 minutes for the one way.
*The time table might be changed or out of service due to bad weather or/and heavy traffic.

≪Caution≫
-This shuttle service is for overnight guests only, and reservations are required.
- Maximum seating capacity is 9 persons. If the bus is full to capacity, no further guests may board. Thank you for your kind understanding.
- You may not get off or board between the destinations.
- The shuttle bus is non-smoking.

Q.Do you have onsite parking? If so, how much is parking?
A.Yes, we do. Car parking is for free of charge for our guests. The number of car parking slots are100.

Q.What time is your Check-in and Check-out time?
A.Check-in is from 3:00PM / Check-out is 11:00AM.

Q.What is your cancellation policy?
A.Cancellation fees will apply according to our hotel policy. More information is as follows: 
  • No penalty for a cancellation received up to 2 days prior to arrival.
  • 20% penalty on the first night stay for a cancellation received 1day prior to arrival.
  • 80% penalty on the first night stay for a cancellation received on the day of arrival.
  • 100% penalty for no shows.
∗ Cancellation policy for a group more than 16 guests are different from above mentioned. Please ask our reservation staff for more information.

Q. Can I check my luggage before check in time or after check out?
A. Yes, you can. We keep your luggage at your check-in day and check-out day. Please ask at the front desk for more information.

Q.What is your hotel's pet policy?
A.Sorry. No pets are allowed to enter our hotel except assistant dogs.

Q. Is my passport required at check-in?
A. Yes. We require a passport at the time of check in. It is mandatory under Japanese law since April 1st, 2005. The Japanese Government requires "foreign nationals who do not possess an address in Japan" to provide their nationality and passport number etc. and make a copy of their passport upon checking in at lodgings.

Q.What Credit Cards are accepted?
A.All major credit card are accepted: VISA, MASTER, AMEX, DC, JCB, DINERS, China Union Pay card.

Q. Is it possible to send my luggage in advance of my stay?
A. Yes. Please send the luggage to the following address after making a booking. Please make sure to write down your reservation name and the date of check-in.
===================================
1388 Ezohara, Yamanashi-shi, Yamanashi-ken 405-0043 Japan
C/O Fruit Park Fujiya Hotel, Front Desk, REGISTERED NAME / CHECK-IN DATE
===================================
Please be reminded, we cannot keep cash, valuables, fragile goods, goods that need temperature-control.

Accommodation

Q. Is it okay to go around the hotel in a yukata and slippers?
A. Yukata and slippers are not permitted at the 1st floor and 2nd floor(restaurant area). Other than above mentioned area, yukata and slippers are okay.

Q.Is there a vending machine in the hotel?
A.Yes. Vending machines for bevarages and cigarette.

Q.Do you have any designated smoking area in the hotel?
A. Smoking booth is located on the 4th floor of the hotel.

Q.Are there microwaves in the guest room?
A.Unfortunately, we do not have microwaves available in the rooms.

Q. Do you have high-speed wireless Internet access available?
A. Wireless Internet access is available in all of guest rooms and the lobby area for free of charge.

Q.What amenities do your guest rooms have?
A.All standard quest rooms come equipped with the following:
Shampoo, hair conditioner, body soap, toothbrush, toothpaste, razor, hairbrush, shower cap.
Face towel, bath towel, yukata (night wear), slippers, hair dryer, TV, alarm clock, house phone, refrigerator, electric pot, Japanese tea set, safety.

Q. Do you have a coin laundry?
A. No, we don't have a coin laundry. However, we do have a washing machine for free of charge.

Restaurants

Q.Do I need to make a reservation for dinner and breakfast?
A.Yes, reservation is required for both dinner and breakfast. Please make a reservation before 6:00PM on the day before.

Q. What is the dress code for each restaurant?
A. Yukata and slippers are not permitted at all restaurants.

Q. Do you permit me to bring own bottles of wine?
A.Yes. Bring your own bottle to our restaurants is permitted at all of our restaurant and is subject to fee(2,200yen). Corkage is charged per bottle.
*A 10% service charge is included. A tax will be added to your bill.

Q.Do you permit me to bring own foods?
A.No, we don't. From the aspect of food sanitation, we strictly forbid you to bring your own food to our restaurants.

Q. Is smoking permitted at any restaurants?
A. No, it isn't. All of our restaurant is a non-smoking restaurant.

Q.I am allergic to a certain type of food. Can I make a request for certain dishes?
A.Please inform us when you place your reservation. We would like to try to our best to prepare foods for a guest who has allergy. However, since our kitchen is just one kitchen and our cooking staff uses same cooking utensils for any guests (even though they are washed up every time), please note that there would be a risk of contamination. Therefore we would NOT be able to respond 100% allergen-free foods.

Q.Do you have a room service?
A.No, we don't.

Public hot spring baths (Onsen)

Q. Are any towels available at the public hot spring bath?
A.Yes.

Q. My sun is still in a diaper. Is he permitted to take the public hot spring bath?
A. No, from the aspect of sanitation, we strict forbid for a person who still in a diaper to take the public hot spring bath.

Q. What time does the public hot spring baths open and close?
A. Our public hot spring baths open from 6:00AM to 10:30AM in the morning, and they open from 12:00PM to 12:00AM in the afternoon and evening.
(They close from 10:30AM to 12:00PM for cleaning up.)

Q. I am not a hotel's staying guest. Can I use the public hot spring bathe?
A. Yes, public bath use only is accepted from 12:00PM to 9:00PM. It costs you 1,550JPY for an adult and 800JPY for a kid.

Q.What amenities does each public hot spring bath rooms have?
A.Please see the followings:
bath towels, face towels, shampoo, conditioner, body soap, combs, hair dryer, cotton, cotton buds, basic cosmetics(Women's bathroom only),razors, etc.

Other hotel facilities and services

Q.Does the hotel provide any wellness services?
A.Yes, we have a beauty-treatment salon and a Chinese massage at the basement.

Q.Do you have any restrooms for disabled at the hotel's public area or guest rooms?
A.Yes, we have restrooms for disabled at the lobby(1st floor).

Q.Do you have foreign currency exchange service?
A.No, we don't.

Q. Do you cash traveler's checks?
A. No, we don't.

Area information

Q. Is there any convenience store near the hotel?
A. There is a Seven Eleven in a location about 10 minutes by car from the hotel.

Q. Is there any hospital near the hotel?
A. There are some hospitals about 10 minutes by car.

Q. Do you have any maps for the area?
A. Yes, we do. Please feel free to ask our front staff.